Please feel free to get in touch with us at:

info@thefragranceroom.co.za or at: 021 001 4330

We'll be more than happy to assist you.

If your cart is under R1000 then an extra one-time delivery fee will be added as follows:

• Cape Town: R85
• Johannesburg, Durban & Surrounds: R125
• Mpumalanga, North West, Limpopo & Bloemfontein: R200
  
  No other fees are added at checkout.

Not at all! - you're welcome to checkout as a guest and avoid creating an account

We try our best to get orders out as soon as possible but please allow up to 7 working days from date of payment.

We will notify you as soon as your parcel has been dispatched. During peak season (Black Friday & Christmas) please allow up to 7-14 working days from date of payment.

FREE SHIPPING on domestic orders over R1000

For orders less than R1000, a one-time delivery fee will be added as follows:

• Cape Town: R85
• Johannesburg, Durban & Surrounds: R125
• Mpumalanga, North West, Limpopo & Bloemfontein: R200

International Shipping: Upon request - please email: info@thefragranceroom.co.za

Yes 100%. We use Payfast as our payment provider to ensure your details are always secure.

If you are unhappy with your purchase please email info@thefragranceroom.co.za within 7 days of receiving your order.

If the product is in its original condition, you may return it and we will offer a refund on your payment.

Return shipping fees will be the customer’s responsibility.

We accept the following payment methods:

1. Visa
2. Mastercard
3. American express
4. EFT
5. Mobicred
6. Zapier
7. Payflex
8. Snapscan
9. Samsung Pay
10. Capitec Pay
11. and more

Yes! If you are experiencing technical issues, please email us directly on sales@thefragranceroom.co.za and let us know exactly what you would like (even taking a screenshot of your cart helps).

We will send you an invoice as well as our banking details for you to pay via EFT.

If your order is urgent, please contact us directly on +27 (0)21 001 4330 to double check if we have stock of the items you require before placing your order.

Calling us directly will avoid any delays. We can also quote you on a faster overnight delivery if needed!

Please kindly send us an email to info@thefragranceroom.co.za if you would like to report any issue that you may have, and we will forward your query onto the relevant department to contact you back soonest to assist.

Yes, we ship worldwide! Please email us on sales@thefragranceroom.co.za before checking out so we can find the most effective delivery method.

Yes we do. Please email info@thefragranceroom.co.za to request further information.

If you need to cancel your order, please contact sales@thefragranceroom.co.za for assistance to cancel your order(s).